Reemplacement of Cartridges:

Whilst most inkjet cartridges are reasonably resilient to handling, care should be taken to only unpack a new or refilled cartridge immediately prior to replacing it in the printer.

When a cartridge has been refilled it may have a sealing clip protecting the contacts and the print-head or it may have a strip of tape placed on the print-head. The clips and tapes used by Cartridge World are specially designed to protect printheads without harming them. When packaging a cartridge to bring to a store, please remember:

1. Do not use any adhesive such as, packaging or standard sticking tape, as the chemical composition of the adhesive is harmful to the print heads.

2. Use a plastic bag for the transport, this will protect it from leaking and it's also recommendable to avoid the cartridge from drying out if there is a time delay in being able to have it refilled. The cartridge should always be stored in a cool place.

Colour cartridges can become contaminated if left for long periods with tape across the heads or left unused for long periods in the printer. Capillary action causes colours to mix.

The success rate of refilling cartridges rises considerably if the cartridge still has a small amount of ink left in it. This particularly applies to cartridges that do not have a sponge type reservoir.

Cartridge Maintenance:

Sometimes a new or refilled combined print head and reservoir type cartridge does not print if it has been left for any length of time in the printer without printing. If the cleaning cycle does not improve the result to any extent, then remove the cartridge and place the print head surface onto a damp tissue. An elongated pattern of ink should appear on the tissue and in the case of a colour cartridge all of the colours should show as spots on the tissue.

Please remember always:

1. Make sure that there is no moisture on the electrical contact areas of the cartridge, if so, gently wipe clean with a soft tissue. Wet contacts can cause serious damage to the printer electrics.

2. Do not use methylated spirits to clean print heads, the chemical composition is not compatible and can cause blockage problems.

3. If in doubt and you still cannot rectify the problem, take your cartridge to your Cartridge World store where you bought it.